Customer Service Coordinator
Thompson Electronics Company Thompson Electronics Company Peoria, IL Peoria, IL Full-time Full-time From $19 an hour From $19 an hour 6 days ago 6 days ago 6 days ago We are looking for an experienced Service Coordinator to provide excellent customer service and to promote this idea throughout the organization.
The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
We are looking to fill an 8:
00a-4:
30p shift.
Responsibilities Answer service calls and emails Take ownership of customers issues and follow problems through to resolution through scheduling Create service tickets Schedule multiple technicians Keep accurate records and document customer service actions and discussions Maintain customer accounts to provide them with the best service and turnaround time for their needs Assist with office duties Maintain an orderly workflow according to priorities Skills Experience in providing customer service support Proficiency in Microsoft and Google Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Ability to work as a team player Job Type:
Full-time Pay:
From $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Application Question(s):
Can you pass a background check for the State of Illinois? Education:
Associate (Preferred)
Experience:
Scheduling:
1 year (Preferred) Customer service:
1 year (Preferred) License/Certification:
Driver's License (Required) Shift availability:
Day Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
We are looking to fill an 8:
00a-4:
30p shift.
Responsibilities Answer service calls and emails Take ownership of customers issues and follow problems through to resolution through scheduling Create service tickets Schedule multiple technicians Keep accurate records and document customer service actions and discussions Maintain customer accounts to provide them with the best service and turnaround time for their needs Assist with office duties Maintain an orderly workflow according to priorities Skills Experience in providing customer service support Proficiency in Microsoft and Google Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Ability to work as a team player Job Type:
Full-time Pay:
From $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Application Question(s):
Can you pass a background check for the State of Illinois? Education:
Associate (Preferred)
Experience:
Scheduling:
1 year (Preferred) Customer service:
1 year (Preferred) License/Certification:
Driver's License (Required) Shift availability:
Day Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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